GUARANTEE & RETURNS 1. All merchandise we sell are in good quality and under examination before they are shipped. We will try our best to avoid any quality problem. 2. We have 30 days’ warranty after receiving parcels. If there are some workman ship or material defects with the products, please contact us firstly, we will exchange it or offer other solutions for you to make a choice. 3. The shipping and handing charge is not refundable and customer should be responsible for all the charges of returning and reshipping. All return items must be in good condition. They must be under resalable condition. Man-made defects are not guaranteed, such as broken, scratched and so on. Thanks for understanding and cooperation! SHIPPING 1. It\'s free shipping (USE CHINA POST AIR MAIL). we will send the parcels within four working days(except Saturday and Sunday) after buyer\'s payment is verified by www10.ColeccionProductos.org according to the shipping method you choose or more reliable and faster ways under extraordinary circumstances. We will leave a message to tell the tracking number after we ship the goods to you. 2. If you have any requirement on the goods description and declared value in the shipping receipt (commercial invoice), please leave us a message after payment. FEEDBACK 1. Customer satisfaction is very important to us. If you are satisfied with our products, please take time to leave us a positive feedback . Your encouragement will keep us moving forward and constantly improving our service. 2. If you are not satisfied with the item you ordered, don’t worry, please contact us first, we will solve the problem for you in time. Think we can resolve any dispute through friendly negotiations. ABOUT DUTIES/TAXES 1. Our listing price includes the value of goods, packaging cost, and export taxes. Not including international import duties. The import duties are buyers’ responsibility. 2. All disputes arising from the import duties will be submitted to www10.ColeccionProductos.org for solution. CONTACT US Our office hours are: 9:00 a.m. - 6:00 p.m. (GMT+8) of Monday to Friday. Please feel free to contact us by Trade Manager or Email. We apologize for the late reply during the holiday.